Questions people actually ask.

No. We build, integrate and maintain everything, and we train your team on the parts they touch. If you can use email and a calendar, you can use what we deploy.

After Discover we deliver a prioritised 12-month AI roadmap so you know what to tackle first. Build work sits in Execute and is scoped separately once a clear win is identified on that roadmap.

Almost certainly. We integrate with the systems you already run: phones, CRMs, calendars, email, WhatsApp, accounting and more, rather than asking you to replace them.

Consulting packages are priced by days per quarter across Discover, Roadmap and Support. When it is time to build, implementation projects are scoped and quoted separately, so your consulting retainer stays focused on strategy.

Yes. We follow UK GDPR, use enterprise-grade AI providers, and agree data-handling boundaries with you up front. Your data is never used to train public models.

Published packages run from AI Pulse at £600 per month (one day per quarter) to AI Partner at £2,800 per month (six days per quarter). Full detail is on the packages page.

No. Discover, Roadmap and Support stay on strategy. Execute work is scoped and quoted when a clear deliverable is ready.

No. We build, integrate and maintain what we deploy, and we train the people who will use it.

Yes. Days can be remote or on-site. We work across Wales and the wider UK from a Llanelli base.

Book a free AI Opportunity Assessment. That conversation feeds Discover; you do not have to pick a tier first.

Those are products for calling and CRM. Consulting decides whether they belong on your roadmap at all, and in what order.

A short call about how the business runs and where work stalls: missed calls, slow follow-up, re-keying between tools, reporting that eats a Friday. You leave with an honest read on whether AI is worth it for you, not a sales script. Nothing is billed until you choose a package.

Discover and a first roadmap draft usually come out of the opening days. The pace after that depends on which job is first and whether it needs an Execute build. We would rather fix one bottleneck properly than promise an overnight transformation.

Retainers are billed monthly against days per quarter. You can move up a tier when you need more, and the roadmap and write-ups are yours to keep. The aim is that you could run the plan without us, not that you cannot leave.

Only if the audit says calling or CRM is the bottleneck. Strategy can conclude that you should not buy a new product this year.

Vendors start from their catalogue. We start from your process. Tools come second.

Support days each quarter refresh the roadmap as the business and the tools change.

Higher consulting tiers include AI-literacy sessions. The strategy itself always names who has to live with the system.

You can buy a product. A 12-month order of work is what the retainer is for. Start with a free assessment if you are unsure.

Yes. The roadmap is a written artefact you own: the sequence, the reasoning, the data boundaries and the owners. It is meant to be usable by your team, not locked to us.

That is what the quarterly Support days are for. A roadmap that cannot absorb a lost contract or a change in volumes is a snapshot, not a strategy. We re-rank rather than start again.

RPA copies clicks in old screens. Most of this work is APIs, workflow tools and AI for speech or messages, with a person for exceptions.

Usually no. Integrations are the default. Nexus One is an option when an AI-native CRM is the better fit, not a forced migration.

High-volume, repetitive work with a clear outcome: missed calls, lead follow-up, and copy-paste admin. Discover is how we pick the first job.

Build work is quoted once the job is specified. Consulting retainers that produce that specification start at £600 per month. Echo One voice plans start at £49 per month.

Voice answering is built for coverage when nobody is at the desk. Follow-up sequences can run on the same principle. That is a capability of the stack, not a guaranteed result for every business.

The design includes an alert and a fallback rather than a silent failure, and Support days check the paths still match how you sell. When a vendor changes an API, fixing the join is maintenance, not a rebuild.

No. The aim is coverage and consistency on repeatable work so people spend their time on the calls and decisions that actually need them. We do not sell headcount-reduction promises.

No. Workflow automation is triggers and records. Agents handle language. They often meet at the CRM.

You do. We document it, train the person who will maintain it, and can keep it on the consulting roadmap.

Yes, where your existing stack already supports those channels and the data use is agreed.

The design includes an alert and a retry, not a silent failure. Exact behaviour depends on the tools in the path.

As an Execute project once Discover has named the path. Consulting retainers that produce that spec start at £600 per month.

It depends on the number of systems and how clean the data is. A single trigger-to-record join is quick; a multi-tool sequence with de-duplication and failure handling takes longer. Discover scopes it before any Execute quote.

Yes, that is part of the design. We map what should happen when a field is missing, a payment fails or an API is down, so the process degrades safely and alerts a person instead of quietly losing the record.

Then we say so in Discover and either find a supported path or leave that system off the first build. We do not pretend a CSV email is an integration.

No. We agree providers and boundaries up front. Customer data is not used to train public models.

Usually your existing workflow tool or the vendor’s native connect. We are not asking you to run a mystery server.

A free AI Opportunity Assessment, then Discover lists the live systems. Integration is an Execute quote after that.

For as long as the vendors keep their APIs stable. Support days watch for changes, and because we lean on native connectors and your existing workflow tools rather than a custom server, there is less to break.

Sometimes. If it has a supported API or export, usually yes. If it does not, we say so in Discover and either find a safe path or leave that system off the first build rather than pretend a CSV email is an integration.

Whichever channel currently drops the most work. Voice is often missed calls. Chat is often the website. Discover picks.

No. It should not replace regulated or professional judgement. Those cases hand off.

Echo One is developed and operated by New Era AI Ltd. Custom jobs on top of it are still Execute work.

The design is coverage and consistency for repeatable work, with people on exceptions. We do not sell headcount claims.

By bounding it: a defined script, a data boundary, and named conditions that hand to a person. Support reviews transcripts so drift is caught early. An agent that is unsure should escalate, not guess.

Published plans are GBP: Starter £49, Growth £149, Elite £300. Full feature lists are on the Echo One page.

Yes, when it is integrated with a calendar or Appointment Engine, and when you have written what it is allowed to book.

24/7 is how the platform is designed to answer. It is a product capability, not a published uptime statistic for a named account.

It covers the calls nobody is there to take, and the repeatable ones. People still handle exceptions and relationship work.

You can trial Echo One as a product. Consulting decides whether voice is the first bottleneck on a 12-month roadmap.

Yes. New Era AI is a UK company and published prices are GBP. The platform can serve businesses internationally.

A natural spoken conversation, not a press-one menu. The agent greets, works out intent, asks the questions your team would ask, and either books, captures details or hands to a person. You set the tone and the limits before it takes a live call.

AI scores fit, intent and urgency. Hot leads route to your team with context. That is product behaviour, not a published conversion rate.

Yes. Times come from the real calendar, with timezone-aware scheduling, reminders and rescheduling.

Forms, ads, calls and socials into one inbox. Nurture across email, SMS and WhatsApp. Every reply captured.

Voice captures the conversation. CRM automation is what happens next: the record, the follow-up and the booking.

No. UK GDPR, agreed providers, and no training of public models on your records.

That is normal, and it is the first thing we fix. Automation on top of vanity stages just moves noise faster. Discover agrees what each stage means so the reporting is honest before any sequence is switched on.

Nurture here means follow-up on a live enquiry until it is booked or closed. Newsletters are a different job.

No. We design the workflow so a reply can go out while the enquiry is warm. We do not publish invented conversion stats.

No. If your CRM already sequences well, we integrate. Nexus One is the product when you want that engine included.

Echo One can call as part of the same record. Message first or call first is a roadmap choice.

They should feel answered, not spammed. Sequences are short, on the channel the enquiry used, and they stop the instant a person is talking to the lead. The aim is a timely reply, not a drip campaign that annoys.

No. New Era AI builds, integrates and maintains the systems it deploys, and trains the people who will use them.

The company is based in Llanelli, West Wales, and works with businesses across Wales and the wider UK, remotely or on-site.

Yes. A ranked backlog includes what to leave. That is part of the job.

Published Echo One plans are GBP: £49, £149 and £300.

No. Implementation projects are scoped and quoted separately under Execute so the retainer stays focused on strategy.

Yes. You can move up a tier at any time as the backlog grows.

Not exactly. RPA copies clicks in old interfaces. The work here is more often API and workflow integrations plus AI for language tasks such as calls and messages.

Usually no. Start with high-volume, repeatable work that has a clear outcome. Discover is how we pick that job.

No. 24/7 is how the platform is designed to answer. It is a capability claim, not a named-account case study.

Appointment Engine is at https://appointment-engine.ai/. There is no /appointment-engine route on neweraai.ai.

With Discover: an operations audit, then a 12-month roadmap. Book a free AI Opportunity Assessment if you want that conversation first.

You can buy a product with a bounded job. A 12-month order of work and a data boundary are what the retainer is for.